You should hear a dial tone we pick up in rings followed by series of beeps you should recognize what a fax sounds like. If the line is not answered it continues to ring as if the fax machine is off or no one is picking up , please click "Contact Support" to the right and let us know that "My fax line is RNA" Ring No Answer " If the line is busy, please click "Contact Support" to the right and let us know that "My fax line is busy".
If you encounter one, there is a problem with your line that needs to be corrected. If you are seeing your received faxes when you log in but are not getting email fax confirmations, click here for additional instructions. Tags Receiving Share this Facebook Twitter LinkedIn. Share this. Related Articles Are faxes that are received while FaxBetter is waiting for my overage payment available once I make my overage payment? Are received faxes encrypted? Are there limits as to the number of pages I can receive within one received fax transmission?
At what resolution ppi, dpi do you transmit and receive faxes? Can I receive a fax from outside of the United States? Can I receive a fax on a free account and download it to my computer for free? Can I receive a fax right now? Can I receive multiple faxes at the same time if I only have one fax line?
Can I specify multiple emails to receive fax notification emails? Can you resend the email notification? Does my computer need to be on to receive a fax? Does the test fax count against my monthly allotment or will it reset my 7 day timer? How do I change my fax notification settings? How do I change the address associated with my account where my emails are received? How do I discontinue receiving email notifications for my received faxes?
How do I download a copy of a fax and save it to my computer? How do I enable secure sending and receiving? How do I know if the recipient received my fax? How do I make folders or labels? How do I move or port my existing number to FaxBetter? How do I open the fax file that is attached to the fax notification email I received? How do I open the thumbnail image of my fax? How do I retrieve deleted faxes? How do I search by fax number? How do I see if my computer is ready to receive faxes directly to my printer?
How do I stop sending faxes to my printer? How do I sync my Box. How do I sync my Evernote account to my FaxBetter account? VoIP is a type of phone system that uses an Internet connection instead of a traditional phone line. Brother strongly recommends you connect your machine to a surge protector to protect it against power surges and lightning.
In particular, we suggest you use a surge protector that is compatible with both standard AC power cords and telephone cords. Surge protectors equipped with telephone jacks will help to insulate your machine from power surges that might travel through the telephone line. If you are unable to perform the troubleshooting steps listed below, contact your DSL provider for assistance. Redial will turn into Pause after you dial the number. When manually sending a fax by pressing Hook to listen for a dial tone before dialing, make sure you wait until you hear the receiving machine's fax tones before you press Fax Start on the Brother machine.
Not your product? Contact Us Product Registration Visit www. A quick way to check your phone cable and the line is to connect it to a regular phone and see if you hear the dial tone. Ask someone to send a fax to your machine. If it doesn't come through, there's probably a mechanical problem with the fax machineyou may have to take it to the manufacturer or a repair shop for servicing.
If the fax does come through, you know it's probably not an equipment issue, but rather a problem with your sending function. Disconnect the power cord from the back of the fax machine and from the wall as a last attempt to fix the issue. Plug it back in after about five minutes. Allow the fax machine time to reset and reinitialize before attempting to send the fax again. If it still doesn't work, the fax machine probably needs servicing.
Louise Balle has been writing Web articles since , covering everything from business promotion to topics on beauty.
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